Agent to agent transfer that is unanswered goes to Attendant

[fbs003]

Hi, I must have a "feature" turned on somewhere that I can't find.

Definity G3 V13 with Intuity Audix 5.1

When an agent cold transfers to another agent ie transfers and then hangs up, if the other agent doesn't pick up, the station will ring (around 10 or more times) and then divert to the attendant.
The attendant sees the station number, not the agent id. There are no cover paths set on the stations.
Where do I change this so an unanswered call will terminate and not bother the attendant or route back to the agent that transfered the call if possible.
We still want to be able to call an unassigned station and have it go to the attendant as well but if this needs to go, then it goes.

Something to do with Coverage after Forwarding set to system on the station?

 

[Sterrenjager]

Check out the system features, page 1.

DID/Tie/ISDN/SIP Intercept Treatment: attd.

This is probably where the call is looking at.
Change it to an announcement and try again.

But what you can do is give the agent and coverage path to the group it's in. This way the call it always at the correct appartment.

Hope it helps.

 

[fbs003]

Thanks,
That's it, would be nice to have the option to route to a last resort number eg a priority general queue instead of attendant or announcement. Once the customer has come through the menus and they get an announcement then disconnect they'll be real unhappy, at the moment, the operator is placing them back in the appropriate queue.
To much admin to add a cover path on agents login as queues may change throughout the day and calls could end up anywhere.
The answer is to track who's doing the cold transfers and smack them.
Thanks again