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Agent status as timeline (Gantt)

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edsaf

edsaf

MIS
Mar 25, 2008
16
AU
Hi,

Using Crystal XI, i have some data that shows a row for each agent that contains the start and end time for each phone state they were throughout the day.

What i would like to do build a Gantt type chart that has the various phone states on the y-axis (ReadyForNextCall, AfterCallWork etc) and along the x-axis i would like to see the instances that occuered throughout the day based on the phone states.

Is this possible on Crystal XI
 
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If all else fails, more capable gantt charts are part of our CRChart add-in for Crystal Reports (see any of the @GANTT family of macros).

-Dan

disclaimer: I work for the company, threedgraphics.com, that makes this product. This product costs money.

Dan Weingart
OEM Technical Manager
Three D Graphics, Inc.
 
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