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Agent reverting back to AUX 1

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sara76

sara76

IS-IT--Management
Jun 22, 2006
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Ok, I checked my other agents, compared hunt groups and vectors.. How come I have this 1 agent in this one skill that always goes back into AUX after each call? That agent does not revert back to AVAIL automatically..

Oh.. happy holidays [rednose]
 
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Are you using and CTI applications? Please provide PBX version information.

Kevin
 
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Do you use auto-in or manual-in on the agent extension?

Auto-in means after a call the extension will be placed on available again.

Manual-in means after a call the extension will be in aux work until you press the button available.

Hope this helps.
 
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oh my gosh, ok, auto-in fixed it .. ok, brain fart here

thanks!!!

 
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