Need some help...tired of banging my head against the same wall. Trying to observe a couple of agents. We are on Release 7.5/AACC 6. I have a Supervisor phone programmed with SPV in CLS and OBV on Key 5. Phone is in same ACD queue as the Agent phone (not sure that matters, but it is). I press the OBV key then begin to enter the Pos ID (731XXXX) when I get to the 4th digit - Fast Busy. What am I missing. Supervisor and Agent phone printouts below.
Thanks
SUPERVISORDES 1140E
TN 148 0 01 21 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00331
CUR_ZONE 00002
NUMZONE 0331
MRT
ERL 0
ECL 0
FDN 3311010
TGAR 1
LDN NO
NCOS 6
SGRP 6
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW 9885
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FND HTA TDD HFA CRPA
MWA LMPN RMMD AAD IMD AOS XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA OUSD OBPD CDMR PRED RECA MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ROM
RCO 0
EFD 3311010
HUNT 3311010
EHT 3311010
LHK 0
LPK 3
PLEV 02
PUID
UPWD
DANI NO
AST 00
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG DUT
DNDR 0
KEY 00 ACD 3316004 305 7319885
SPV
01 NRD
02 MSB
03 ADL 16
04 SCR 3319885 332 MARP
05 OBV
06
07
08
09
10
11 ACNT
12
13
14
15
16 MWK 3311010
17 TRN
18 AO6
19 CFW 16
20 RGA
21
22 RNP
23
24
25
26
27
28
29
30
AGENT
DES 1140E
TN 148 0 00 25 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00331
CUR_ZONE 00017
NUMZONE 0331
MRT
ERL 0
ECL 0
FDN
TGAR 1
LDN NO
NCOS 6
SGRP 6
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW 8574
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FND HTD TDD HFA CRPA
MWA LMPN RMMD AAD IMD XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR PRED RECA MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ROM
RCO 0
HUNT
LPK 3
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST 00 03
IAPG 1
AACS YES
ACQ AS: TN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 22 24 25 26 28 29 31 33 34 35 36 37 38 39
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG DUT
DNDR 0
KEY 00 ACD 3316004 305 7318574 AGN
01 NRD
02 MSB
03 MCN 3318110 631
04 SCR 3318574 332 MARP
05 MCN 3318001 731
06
07
08
09
10
11 ACNT
12
13
14
15
16 MWK 3311010
17 TRN
18 AO6
19 CFW 16
20 RGA
21
22 RNP
23
24
25
26
27
28
29
30
Thanks
SUPERVISORDES 1140E
TN 148 0 01 21 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00331
CUR_ZONE 00002
NUMZONE 0331
MRT
ERL 0
ECL 0
FDN 3311010
TGAR 1
LDN NO
NCOS 6
SGRP 6
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW 9885
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FND HTA TDD HFA CRPA
MWA LMPN RMMD AAD IMD AOS XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA OUSD OBPD CDMR PRED RECA MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ROM
RCO 0
EFD 3311010
HUNT 3311010
EHT 3311010
LHK 0
LPK 3
PLEV 02
PUID
UPWD
DANI NO
AST 00
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG DUT
DNDR 0
KEY 00 ACD 3316004 305 7319885
SPV
01 NRD
02 MSB
03 ADL 16
04 SCR 3319885 332 MARP
05 OBV
06
07
08
09
10
11 ACNT
12
13
14
15
16 MWK 3311010
17 TRN
18 AO6
19 CFW 16
20 RGA
21
22 RNP
23
24
25
26
27
28
29
30
AGENT
DES 1140E
TN 148 0 00 25 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00331
CUR_ZONE 00017
NUMZONE 0331
MRT
ERL 0
ECL 0
FDN
TGAR 1
LDN NO
NCOS 6
SGRP 6
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW 8574
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FND HTD TDD HFA CRPA
MWA LMPN RMMD AAD IMD XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR PRED RECA MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ROM
RCO 0
HUNT
LPK 3
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST 00 03
IAPG 1
AACS YES
ACQ AS: TN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 22 24 25 26 28 29 31 33 34 35 36 37 38 39
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG DUT
DNDR 0
KEY 00 ACD 3316004 305 7318574 AGN
01 NRD
02 MSB
03 MCN 3318110 631
04 SCR 3318574 332 MARP
05 MCN 3318001 731
06
07
08
09
10
11 ACNT
12
13
14
15
16 MWK 3311010
17 TRN
18 AO6
19 CFW 16
20 RGA
21
22 RNP
23
24
25
26
27
28
29
30