Agent Name Displayed on Phone

[aztech01]

Hi all,
Is there any way to have the agent login name appear on the phone when they login? We are using 8720 systems with 4622SW IP phones. We have alot of agents who login with the wrong agent login ID and it would help to have their agent name displayed on the phone.

 

[nohuhu]

aztech01,

assign a vu-display button to phones, using vustats-display-format like this:

change vustats-display-format 2                                 Page   1 of   1
                             VUSTATS DISPLAY FORMAT

        Format Number: 2                  Object Type: agent
   Next Format Number: none           Update Interval: 10         On Change? n
 Data Field Character: $
  Number of Intervals:

   Format Description: AGT=$$$$$$$$$$$$$$$$$ CALLS=$$$

         Data Type                        Format  Period   Threshold RC Ref
      1: agent-name
      2: acd-calls                                day                   all

pressing this button will display the logged-in agent's name.

 

[aztech01]

Thanks you nailed it.