Agent licenses for CCMA

[JJhere]

I am trying to find out how many agent licenses we have, however I am getting LM_VODN and LM_LOC_VOAN numbers but can not find any info on what these mean. Any help would be appreciated.

 

[Milesprower]

I went through this last year when trying to verify the number of licenses for a customer. It is documented but it took me some effort to find. I'll have to look tomorrow and see where I found the information. Of course, someone will probably post the explanation by the time I find it.

 

[Milesprower]

Ok - the document I found that provides the information you need is a Nortel Technical White Paper: Contact Center 6.0 License Manager Operations and Deployment Overview. The definitions it has for LM_VODN are:

Agent License, Nodal - CCT Contact Center Voice Terminals

and for LM_LOC_VOAN:
Agent License, Nodal - Standalone Voice Agents

 

[JJhere]

Thank you for the info.