We are on CM 2.2, with CCE 2.0. We have 1 agent who is reporting hearing a random 'beep' during calls. The beep is similar to the beep that might occur to notify you your calls are being recorded. This is not happening for every call, and it does not happen in any sort of regular pattern.
While we do have trunk-side recording through NICE, we do not have the beep enabled.
As some of the customers are calling from their home phones, I have eliminated the possibility of it being a call recording notifier from the far end.
Any ideas, gang?
While we do have trunk-side recording through NICE, we do not have the beep enabled.
As some of the customers are calling from their home phones, I have eliminated the possibility of it being a call recording notifier from the far end.
Any ideas, gang?