All,
I'm trying to write an Agent Group Report in Designer. What I'm trying to create is:
Agent Group "A" has it's stats for the agents apart of that group and the group totals
Agent Group "B" has it's stats for the agents apart of that group and the group totals
Agent Group "C" has it's stats for the agents apart of that group and the group totals
I'm looking to put the totals of group "A", "B", "C" on to a single report. Not a total of A, B, and C, but separated. Any ideas? Avaya said that this might be done by modifying the intergrated info on the server via unix. Any help is greatly appreciated.