New to the AVAYA world long time NORTEL. My question is dose CMS have any software that installs on the agents desktop so that they can monitor the queue. (IE calls waiting, agnets staffed) Thanks
If you feel like spending money There are several 3rd party applications like Spectrum or Inova Solutions that offer an "agent desktop dashboard" that displays queue info on an agents machine. We use Spectrum Wallboards in our contact center, but our Help Desk uses the desktop dashboard for their queue info.
Thanks fpr all the input. I have set up the VU stats feature. Although I notice now that the CLID dose not come through just the VDN any thought on this.
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