agent cover to skill then cover to vdn to cover to vm

[cma039]

I have a problem. I have agents that thier coverage path is set to cover back to thier skill so other agents can anwswer thier call. When no agents availble the call routes to a vdn which points to a vector that routes to a x-port vm station with voicemail. but once it gets to the setp in the last vector to point to the vm xport station it disconnects. Any ideas

 

[gblucas]

Try using a step in the vector..."messaging skill xx for extension yyyy" instead of routing to an exported extension. You should have much better luck...

gblucas

 

[gblucas]

I should be a bit more specific...xx would be your hunt group for voicemail and yyyy would be the exported extension voicemail box.

gblucas

 

[cma039]

I tried that and it still skips that step and goes to next step which is disconnnect. Could this have something to do with double coverage which i think is not permitted


Number: 339 Name: !VM COPA SAT 19
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 messaging skill 599 for extension 58409
03 disconnect after announcement none
04
05
06
07
08
09
10
11

 

[gblucas]

I do something similar in my setups and they are working fine. Are you sure that it is getting to this vector? It sounds to me like it isn't even getting here.

gblucas

 

[cma039]

I fat fingered the step. It works great thanks.