Agent calls by skill/split 1

[Bennie47250]

One of our vectors can queue calls to 4 different skills/splits. We do our reporting using BCMS.
Is it possible to report on how many calls by agent who takes the calls for a particular skill?

Thanks
Bennie47250

 

[asguyas]

http://downloads.avaya.com/css/P8/documents/100009760

the link up above has some pretty good material for learning what you can get out of your BCMS.... I don't think you can get what you are looking for out of the BCMS, but I am by no means an Avaya expert.. However the link above is a good source and I would recomend printing it (easier to read) or at least for me