I don't really know if it falls under this category - oh and not to mention I'm not the Symposium tech guy (gal). I just do reporting.
Is there any way to have the phone set up so that when the caller disconnects, the agent's phone line remains 'live' for a few seconds then he/she either disconnects or the system disconnects the line for the agent.
Is there such a thing? I'm pretty sure in Aspect which I worked with before had something similar. Coupled with call recording/monitoring and screen capture we were able to tell that who disconnected the call.
Thanks
Is there any way to have the phone set up so that when the caller disconnects, the agent's phone line remains 'live' for a few seconds then he/she either disconnects or the system disconnects the line for the agent.
Is there such a thing? I'm pretty sure in Aspect which I worked with before had something similar. Coupled with call recording/monitoring and screen capture we were able to tell that who disconnected the call.
Thanks