pbxgirltech
Programmer
We have cs1000e 7.6, genesys/symposium, verint and 1150 agent sets. In set programming AST 00 01 and IAPG 1 and CLS WTA. Key 0 is ACD queue and POS ID, and key 1 is SCR DN; both are aquired. We get a tone (beep) notification of incoming calls, but intermittently no beep on key 1 calls; and i wondered if anyone had this issue or had any ideas? Also intermitent dead air issues as well. We patched our 7.5 back in january and that is when at least dead air issues began...since then we have unpatched, repatched, and upgraded to 7.6; but issues still remain