Agent Audit Report CP 150 ACD

[cook1082]

Have a CP150 with 2.45 RCC s/w, just like what is on the BCM's and when you do the Agent Audit Report in the activity column ishould show avalable time/ not reaady / break time / out or incomming call, well it is not showing the call activity out or in only Avaliable and break.
Anybody run accross this before?

 

[nnctechdotcom]

Are you using 245.xxx.101 or .105 RCC? Are all other functions working like Real Time?

 

[cook1082]

I reinstalled the server and RCC 245.105 and it works now. The funny thing was it was showing on 101 but it stoped reboot did not work.