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Agent Activity Trace Rept
- Thread starter fortage
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intrigrant
Systems Engineer
Do your agents have forced login set? Do they really login and logout every day? Are your groups of the "Idle" type?
If these are true then run a agent activity report on the highest numbered group the agents are member of.
If these are true then run a agent activity report on the highest numbered group the agents are member of.
IPOUK
IS-IT--Management
- Jun 9, 2004
- 388
Because the data that is required for an agent activity trace takes up tons of space (it records everything an agent does for the day - login, busy wrap up, break etc etc) - you need to enable a option within Delta Server that will record this information (because it takes up a fair amount of space)- but I can't remember the actual option, but it should be obvious through Delta Server.
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