After reboot, phones log in with random extension??? 1

[Ihaditbutitsgone]

All,

Each and every time Manager is re-booted, the Avaya phone-sets automatically log in as a random user.
An example occurred this morning where a users phone on our 3rd floor was logged in with a user from the 6th floor - this user has never stepped foot on this floor?!

Also, whenever I personally log out, I have to log out again as this defaults again but to the same user each time.

Has anyone experienced this before ?

Thank you in advance

Avaya 5410
Manager V10 (16)
VMPro V8

 

[hairlessupportmonkey]

Are these IP handsets and they are hotdesking?

ACSS - SME
General Geek

 

[Ihaditbutitsgone]

Hi hairlessupportmonkey,

Yes Avaya 5410 IP Hansets and Hotdesking - although 99% of users stay on the same phone if that is relevant?

Thanks

 

[hairlessupportmonkey]

you sure they are IP? 5410 handsets are digital. 5610 are IP.

check again.

ACSS - SME
General Geek

 

[Ihaditbutitsgone]

Apologies you are correct, Digital handsets

 

[hairlessupportmonkey]

OK, so if they are hotdesking, delete all the BASE extn numbers and turn off "force login" if turned on.

should sort the issue.

ACSS - SME
General Geek

 

[Ihaditbutitsgone]

Works a charm...
You have saved me an almighty headache thanks so much