I have a issue that popped up that has me stumped. Everything was humming along correctly until we moved a user. after a office move she now receives the messages from the GMB or is at least getting all the not answered calls from the incoming main line. This is only happening after hours and we do not have night service nor do we have a AA set up.
From what I can see all the forward no answers are still correct and the main receptionist still has access to the general mail box but I am unsure what to check to see why this moved user is getting the after hours voicemails.
We run a very simple set up with a main receptionist receiving all but DID calls and a few users with ring only on a few lines to act as back up. The fact that everything was working as expected before the move makes me wonder about things but I am still a little shaky on the phone system so it might just be some green showing through. Any help on what to check is greatly appreciated.
From what I can see all the forward no answers are still correct and the main receptionist still has access to the general mail box but I am unsure what to check to see why this moved user is getting the after hours voicemails.
We run a very simple set up with a main receptionist receiving all but DID calls and a few users with ring only on a few lines to act as back up. The fact that everything was working as expected before the move makes me wonder about things but I am still a little shaky on the phone system so it might just be some green showing through. Any help on what to check is greatly appreciated.