Hi,
I have an Octel 250 using Aria 3.0 with a Nortel 61C pbx switch. An extension on the switch is a MCR (multi-call ring - it rings on more than one phone) - the client for this extension now wants the line to be answered at 5am.
I need to know if there is a way to have it rerouted to an external phone number during a window timeframe (5am-8amPST, M-F) - and if the forwarded number does not answer, it will then roll back into it's own voicemail - if at all possible.
We have been having ongoing issues with our outcalling/paging notifications - it is not 100% reliable and yes, we've had Avaya look into this separate issue.
Any ideas?
Thank you!
Laura
I have an Octel 250 using Aria 3.0 with a Nortel 61C pbx switch. An extension on the switch is a MCR (multi-call ring - it rings on more than one phone) - the client for this extension now wants the line to be answered at 5am.
I need to know if there is a way to have it rerouted to an external phone number during a window timeframe (5am-8amPST, M-F) - and if the forwarded number does not answer, it will then roll back into it's own voicemail - if at all possible.
We have been having ongoing issues with our outcalling/paging notifications - it is not 100% reliable and yes, we've had Avaya look into this separate issue.
Any ideas?
Thank you!
Laura