telecomteen
MIS
Hi everyone,
I need to setup my CICS (6.1) with Call Pilot 100 R2 to do a time-based after-hours call forwarding to an external number. Currently, we have an AA answering these calls during non-business hours, however, we need to direct incoming calls to an 800 number for answering after hours. I am looking for something automatic in programming, similar to AA scheduling. Is this possible?
I need to setup my CICS (6.1) with Call Pilot 100 R2 to do a time-based after-hours call forwarding to an external number. Currently, we have an AA answering these calls during non-business hours, however, we need to direct incoming calls to an 800 number for answering after hours. I am looking for something automatic in programming, similar to AA scheduling. Is this possible?