Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

After call wait time

Status
Not open for further replies.
Slimsteve

Slimsteve

Technical User
Jun 10, 2003
67
0
0
GB

Does anyone know where the setting is on the phone system which controls the after call waiting time i.e. the time between when a agent hangs up a call and when the system sees them ready/avaliable to take the next call.

Thanks

Steve
 
Sort by date Sort by votes
page 2 of the hunt group form if it's timed. otherwise, it's just when the agent decides to go auto-in / manual-in

-CL
 
Upvote 0 Downvote

Thanks found that setting.

But I also found it can be set at a VDN level as well.

Steve
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Richard_Harrow
  • Question
Both security modules of session managers are showing as "down" after changing the time on
Replies
6
Views
131
mattKnight
mattKnight
S
  • Question
After-Hours Phone Line
Replies
4
Views
208
kyle555
kyle555
D
  • Question
incoming call from SP
2
Replies
32
Views
1K
Dmitriy_Nik
D
Marcin Stasiek
  • Locked
  • Question
ACCS (AACC) 7.1.2 - can't run Real-Time display from CCMA after enabling Business Continuity.
Replies
1
Views
72
Marcin Stasiek
Marcin Stasiek
jh40
  • Question
Remote worker one-way talk after hold 1
Replies
3
Views
197
Arlo555
Arlo555

Part and Inventory Search

Sponsor

Back
Top