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After call wait time

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Slimsteve

Slimsteve

Technical User
Jun 10, 2003
67
GB

Does anyone know where the setting is on the phone system which controls the after call waiting time i.e. the time between when a agent hangs up a call and when the system sees them ready/avaliable to take the next call.

Thanks

Steve
 
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page 2 of the hunt group form if it's timed. otherwise, it's just when the agent decides to go auto-in / manual-in

-CL
 
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Thanks found that setting.

But I also found it can be set at a VDN level as well.

Steve
 
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