I have a question regarding the use of the after-call station button. Do I have to have multiple after-call assigned buttons to make the after-call-work feature operational? (one for each skill?) or if an agent has multiple skills, will one button work? (the calls coming in have their own queue's in the system, and currently, calls coming in from queue 1 do activate the ACW feature, but both of the other queue's do not activate it. both do have the ACW time set in the skill group settings....
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After-Call button
- Thread starter ctrost
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