I have added some customer information in a vector where a caller can press 1 to listen to some pre recorded information. I have put this into the vector as normal. Problem is management want to know how many people have pressed this option.As its not routing to a VDN I am struggling to get this info ( without reprogramming the whole set up ) . Is there a way to tell how many people have listened to an annoucement or put some sort of counter on a step to tell how many people have routed to that step ?
Thanks
Thanks