HEy guys. I have a customer who has a CICS in their home. The technician who installed the system also made provisions for regular portable house phones to use line 1 by sending the dial tone to the phones then to the system. However, when they are receiving calls on line 1 the portable phones ring and not the norstar phones and it seems this is because of the current setup. My solution is to install an ATA for every portable phone in the house. I just want a confirmation from you guys that this would be the best solution AND also since i have not worked with ATAs too much besides one other customer i would like to know what the dial out procedure would be like if he wanted to make a call from the portable phone. The reason i asked that is because the customer wants the system to be as user friendly as possible. Will i have to create a line pool for the phones on the ATA? I can't remember, let me know. Thanks
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Advice on running portable house phones on CICS
- Thread starter mxtek
- Start date
norstarboy125
Vendor
Using the ATA's is an okay route to take your right about having to assign your trunks to a pool and assign an access code ex. 9 and just assign the trunks you want to ring only, the main down fall is it can be a pain to do basic things like page,voicecall etc. if you don't know the feature codes then you must learn them if you want this to work properly for you. You may want to check out the T7406 cordless phones you can have 3 lines and a couple feature buttons, I think it would be a smoother way to go but it is also a more pricey way.
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- #3
norstarboy. THey aren't interestred in using any features at all actually. The only reason i need the ATAs is because the current setup is not allowing the line 1 to ring on the norstar phones since it rings at the portable phones first. Atleast i think that is the problem. Can it be anything else, am i missing something else that would cause line 1 not to ring on the norstars? If i go the ATA route, then i guess i'll just put line one in a pool and he can dial 9 and just dial out, correct? There is no way i will recommend the T7406 to any customer again, we have had nothing but bad luck with those things and i don't imagine they would work well in a home environment either.
norstarboy125
Vendor
Well if they are not using any featues then that's good that makes things alot easier.You don't need to biuld a route in this situation just assign your lines to pool a and assign 9 to be your access code to pool a, as for why your Norstar sets aren't ringing doesn't make much sence I'm assuming that you checked your programming on those sets to make sure you have the lines set to appear n ring and check the volume to make sure it is turned up by using feature *80.
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- #6
I checked the programming more than once and line 1 is set to appear AND ring. IT doesn't appear to be a problem with the volume because when i dial the number on line 2, the phones ring fine. The reason why i think it is because of the portable phones is because they are using line 1 as well and are possibly messing up the ringing on the norstar phones. Is my logic correct? Note that the line 1 light does blink when calls are coming in but the phone doesn't ring.
Make sure that the Trunk port is good, see what happens if you move it to line 3. The reason I say this is because the way it sounds like you have it should work. I have it set that way at my house I just put the line to an Analog set in my Garage and then into Line 1 of the CICS and I have no problems with ringing or Caller ID.
- Thread starter
- #8
hawks, really? I am wondering why my customer's isn't working then because that is his similar setup. Line 1 still flashes on the phones but no ringing. You can still pick up line 1 fine on the norstar phones and dial out and even see the line flash when it rings, just no ringing. So your saying that my theory is incorrect? The analogue phones sharing the line with the CICS shouldn't stop the line from ringing on the norstar phones?
- Thread starter
- #11
There is probably 3. I think it could be 4 max. No i don't have a volt meter. I only saw analog phones though, so lets say he has 2. You are saying there shouldn't be a problem sending dial tone to those first then the CICS? In other words, he may not need the ATAs, and i should probably try putting it on line 3 instead (system fault possibly?).
The reason I asked about the amount of phones is because the North American REN is 5 on a standard POTS line. Which means that you can only have however many devices on the line that add up to 5. Most Analog sets have a REN of 1 but if you look at the label on the base it should tell you.
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- #13
curlycord
Programmer
If no meter then hold the two wires and have somebody call in.....if you swear! then you might have enough voltage.
Meters are $20 and up!!!!
Also try one cordless at a time....and at the KSU!.
Meters are $20 and up!!!!
Also try one cordless at a time....and at the KSU!.
curlycord
Programmer
I was a rookie pulling cables in an Eatons Department store and was crawling and crawling above some duct work when all of a sudden I got this shock and swore out loud with an F sharp!!!
I soon found out it was a telephone line with a raw splice with no tape.....and that I was right above the caffeteria where old ladies go to eat...doh!.
Ever since I have been my spare meter.
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