advice on call routing - 3300 4.0 1

[dhehir]

Hi All,

I am after a little advice if possible.

I have 2 sites both with 3300's running 4.0. the sites are linked via an IP trunk, recently site 1's reception area was closed down and all external calls to site 1 reception are routed over the IP trunk to site 2's reception which works fine.

Site 1 has now requested that a message be played prior to routing the calls across to site 2. Can someone advise on the best/easiest way to do this?

Many thanks in advance for your time.

 

[LoopyLou]

I am assuming that you are rerouting the first console to the second. My thoughts would be reroute the console to a transfer mailbox which plays its greeting and then transfers the call to the other console. Since the console doesn't have a recognizable extension you would need to transfer to a hunt group that has a coresponding mailbox.

That is my 2 cents.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[dhehir]

Thanks loopylou, i'll give that a try.