Advantages of Voicemail Pro over embedded

[clindberg]

I am trying to justify an upgrade from embedded to Pro. We want one particular feature that allows voicemails to be forwarded to e-mail.

What would be one or two other "gotta have" features that can justify the expense. Thanks in advance.

 

[amriddle01]

Below is the feature comparison, after the feature the top answer is VM Pro the bottom Embedded:

VoiceMail Pro
Embedded Voicemail

Runs as a service
Yes
No

Multi-lingual support
Yes
Yes

Voicemail for Individual users
Yes
Yes

Voicemail for Virtual users
Yes
Yes

Voicemail for Hunt Groups
Yes
Yes

Group Broadcast
Yes
No

Unified Messaging Service (UMS)
Option
No

Integration with Microsoft Exchange Server 2007
Option
No

Capable to interact with Blackberry solution
Option[1]
No

Small Community Network Operation
Yes
No

Centralized Voicemail Services
Yes
No

Voicemail Ringback
Internal and external
Internal only

Voicemail Help TUI
Yes
No

Message Waiting Indication
Yes
Yes

Visual Voice (interactive menu on phone display)
Yes
Yes

Integration with Phone Manager Pro
Yes
No

Personalized Greeting
Yes
Yes

Extended personal Greetings
Yes[2]
No

Continuous Loop Greeting
Yes
No

Forward to Email
Yes
Yes

Copy to Email
Yes
Yes

Listen To Email (Text To Speech)
Yes[2]
No

Send Email notification
Yes
Yes

Unified Messaging Service (UMS)
Option
No

Save Message
Yes
Yes

Delete Message
Yes
Yes

Forward Message to another Mailbox
Yes
Yes

Forward to Multiple Mailboxes
Yes
Yes

Forward with a Header Message
Yes
Yes

Repeat Message
Yes
Yes

Rewind Message
Yes
Yes

Fast Forward Message
Yes
Yes

Pause Message
Yes
No

Skip Message
Yes
Yes

LIFO/FIFO Message Playback Option
Yes
No

Set Message Priority
Yes[2]
No

Set automatic message deletion timeframe
Yes
No

Alphanumeric Data Collection
Yes[2]
No

Callers Caller ID, time and date announced
Yes
Yes

Call Back Sender (if Caller ID available)
Yes
Yes

Remote Access to Mailbox
Yes
Yes

User Definable PIN Code
Yes
Yes

Known Caller ID PIN Code By-Pass
Yes
Yes

Breakout to Reception
Internal and external.
Internal and external.



ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

as you can see from the table, vm to email is available on both.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[clindberg]

WOW, thanks for the reply.

You are saying that embedded will do forward to e-mail as well?

 

[amriddle01]

Yes

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[clindberg]

I guess I thought it WAS NOT based on this passage from the online manual


Voicemail Email: Default = Blank (No voicemail email features)
This field is used to set the user or group email address used by the voicemail server for voicemail email operation. When an address is entered, the additional Voicemail Email control below are selectable to configure the type of voicemail email service that should be provided.

<B>USe of voicemail email requires the Voicemail Pro server to have been configured to use either a local MAPI email client or an SMTP email server account. </B>

· The use of voicemail email for the sending (automatic or manual) of email messages with wav files attached should be considered with care. A one-minute message creates a 1MB .wav file.

 

[TomMills]

probably an overhang, the feature has only come to embedded "recently"

set your smtp details in the smtp tab in system settings and you're good to go.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[amriddle01]

That's an earlier manual, email options are on later releases of software, what level are you on?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[clindberg]

It will be 5 when deployed

 

[amriddle01]

Your'e laughing then

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

^good point andy.

although, it might still be worth pushing for vmpro, it does open a lot of doors.

Programming is easier, much more solid than embedded cards, which can be flakey, without knowing your specific needs, it would be hard to give a definitive list of why you should swap though,.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[clindberg]

This passage was taken from the R5 Manager.

 

[amriddle01]

Mistake, see for yourself

http://marketingtools.avaya.com/kno...uctdescription/voicemailfeaturecomparison.htm

that's release 5

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

In fact more misleading than a mistake it just doesn't mention that embedded also does it rather than saying it doesn't

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[superjett]

As a confirmation we just went live on the 4th with our's and got the forward to e-mail with embedded working today. Setup was pretty simple.

One note: if you use a Blackberry solution, make sure your server has Windows Media Player installed or the berries won't be able to play the .wav files.