Advanced call handling

[champ203]

Does anyone know if this feature exists on the ip office. Receptionist gets call for x-2000 that user is on the phone. Can they camp that call on x-2000 until that user becomes free and then that call ring to x-2000. Currently they use park but some areas in the office is not equipped with overhead spkrs.

 

[TheDoz]

Yes, For example:
*33*N# N CallQueue (Queue(Xfer) a call at a busy extension)

Queuing a Call to a busy Extension: If an extension is busy and a caller wants to hold for that person, the call can be queued for that extension. The caller is put on hold until the extension is free. To do this press the Xfer Button and dial *33*2000# for example.

"Religion is regarded by the common people as true, by the wise as false, and by the rulers as useful"
"The lack of money is the root of all evil"

 

[kflounders]

I don't think it works if the user has VM though.

 

[amriddle01]

What handsets do they have? Giving them two call appearences with call waiting turned on does this!!

ACS - IP Office Implement

 

[HairySupportMonkey]

or on v4.x the software now supports call queuing at user level.....