Hard to know where to start on this one, so please bear with me and ask for details on anything you want.
I'm on a 1500 ADSL1 connection over a standard suburban copper wire service. Appararantly my home is at the edge of the useful distance from the telephone exchange.
My problem is, even after buying a Netgear modem/router DG834G I have intermittent communication problems.
1. My best connection is around 1200 kbps but more often 600..
2. When it's down I can immeadiatley get a much faster connection by lifting and replacing the handset of the telephone.
3. At times the handset audio, when making or taking a call, is very "crackley" but if the modem is removed from the phone line it becomes very clear.. but upon reconnection, a pause of about 5 -10 seconds and the interference picks up again.
4. About 3 years ago I had the telephone utility techs in to check out the house wiring and my equipment and they said it was all without fault. They did say the line quality was at the lower limits and after a few hours they reconnected my street line connection to a different circuit ( my words, not theirs) and the chronic line dropouts that were plagueing me at the time were largely remedied. At that time I was lifting the handpiece , more or less succesfully, to regain connection.
At that time I was on a 512 connection plan with a different ISP.
I have done all the suggested in-house isolation tests.. and used a variety of line filters and 3 different modems... I even disconnected everything throughout the house and connected the modem to the first socket which is on the opposite side of the house wall where the utility company's box is fixed to the outer wall. The exact same results..
I'm concluding, rightly or wrongly, I guess, that the problem lays outside my property and with the telephone supplier's system. I'm about to ask them to come and recheck everything but thought I might just ask if there is anything else I could do or say?
If any specific info is needed please ask and I'll do my best to provide it.
I'm on a 1500 ADSL1 connection over a standard suburban copper wire service. Appararantly my home is at the edge of the useful distance from the telephone exchange.
My problem is, even after buying a Netgear modem/router DG834G I have intermittent communication problems.
1. My best connection is around 1200 kbps but more often 600..
2. When it's down I can immeadiatley get a much faster connection by lifting and replacing the handset of the telephone.
3. At times the handset audio, when making or taking a call, is very "crackley" but if the modem is removed from the phone line it becomes very clear.. but upon reconnection, a pause of about 5 -10 seconds and the interference picks up again.
4. About 3 years ago I had the telephone utility techs in to check out the house wiring and my equipment and they said it was all without fault. They did say the line quality was at the lower limits and after a few hours they reconnected my street line connection to a different circuit ( my words, not theirs) and the chronic line dropouts that were plagueing me at the time were largely remedied. At that time I was lifting the handpiece , more or less succesfully, to regain connection.
At that time I was on a 512 connection plan with a different ISP.
I have done all the suggested in-house isolation tests.. and used a variety of line filters and 3 different modems... I even disconnected everything throughout the house and connected the modem to the first socket which is on the opposite side of the house wall where the utility company's box is fixed to the outer wall. The exact same results..
I'm concluding, rightly or wrongly, I guess, that the problem lays outside my property and with the telephone supplier's system. I'm about to ask them to come and recheck everything but thought I might just ask if there is anything else I could do or say?
If any specific info is needed please ask and I'll do my best to provide it.