Adobe Reader 7.0 Printing Problem

[jpm3]

Although this is not an Acrobat developer question, can anyone shed some light on this critical problem -- there is very little and sketchy info out there, although it should be affecting a lot more people...

Environment:
Adobe Reader 7.0 with updates 1, 2 and 3
Win XP Pro, SP2
Outlook 2000
Epson Stylus Photo 820 local printer

Account statements emailed as PDF's by financial institutions are no longer printing correctly. They printed fine with Reader 6.0. Now they are sometimes filled with exclamation points and blank pages. It can happen mid-print or sometimes not at all. Our accountant is frantic and doesn't have time for this.

The solutions I've found so far are not workable:
"Print as image" - we want to hit the print icon and have it come out right.
"Print directly to computer" (instead of spooling) - forces the user to wait.

Could this be a font problem? Epson has no driver updates since 2002 -- they say if it's only PDF's, then it's Adobe's problem.

Any guesses as to a cause or solution are anxiously awaited! I'm tired of nearly every software update causing more problems than the update is worth.

 

[jdemmi]

Can you replicate the issue when printing to a different printer?

-- Jason
"It's Just Ones and Zeros

 

[jpm3]

No, not all printers have trouble printing the pdf's. They come out fine on our HP 4050 and Lexmark x4720.

I removed reader 7.0 from the accountant's PC and re-installed 6.01, and all is well again with her Epson. Thanks!

 

[Eggles]

It does sound like a printer/font problem. Perhaps the printer is trying to use resident fonts and it doesn't have the ones used in the PDF. There should be a setting to over-ride using printer fonts, and use the fonts in the PDF (assuming they have actually been embedded). If other printers can print the PDF, then the PDF fonts must be OK. It's something to do with the advanced printer settings.