adobe files are opened by powerpoint not adobe 1

[hswihart10]

I have a user that, when he opens an adobe file that came via email powerpoint tries to open it (and doesn't suceed.) The filenames end with .pdf so it is not an extension problem. Does anyone have any ideas? Thank you very much in advance for your help.

Heather

 

[jmgalvin]

Set the default application for opening ".pdf" to Acrobat or Adobe Reader.

Using OSX 10.3.9 on a G4

 

[hswihart10]

How do I do that? I also don't know what OSX on a G4 means.

Heather

 

[HelenBN]

Hey Heather,

(jmgalvin is a MAC user; thus, osx = operating system x; G4 = the processor)

If your user is using a MAC, here are good instructions on how he can correct his problem:

http://kb.iu.edu/data/akvs.html

If your user is in the PC world, if os is xp, he must first save the file (just this once) where he can find it, like his desktop. Then right click on the file, select "open with", choose program, scroll until he can find acrobat or adobe reader, click ONCE to highlight, check the box that says "always use the selected program to open this kind on file", then OK.

That will fix it for all subsequent .pdfs and he won't have to save them to open them.

 

[hswihart10]

Thank you so much for telling me what to do. I will have the user try it!

Heather