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Admin Manager 4.2 Error

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r6wraith600

r6wraith600

IS-IT--Management
Sep 14, 2006
124
CA
I recently upgraded a client to 4.2, well attempted to. In the end I had to bring another computer in with 4.2 installed and upgrade them.

The issue I am having is after installing 4.2 manager and VM Pro all looks fine during the install. VM works with no issues.

I can not get manager to connect or work properly without tossing an error at me. I don't have the "debug" error that it spits out but I will post it shortly. When I start manager up, it loads and wait for me to select what I want to do. I have click advanced and upgrade and upon doing that it basically crashes and displays and windows with debugging info in it and I can hit continue or cancel. Which I canceled because I am not upgrading with a broken manager. I tried simply to connect but the window never comes up and I don't even get an error message, which is extremely odd.

I am at a loss as to how to get manager to run on this system. I have uninstalled, re-installed, downgraded to the previous version (which worked and works fine even after downgrading).

Anyone else experience a 4.2 Manager issue? I am in the process of upgrading the computer to all the latest Windows XP Pro updates and service packs. It was a service pack 2 at the time.

There is no anti-virus or firewall turned on, this system doesn't have access to the outside world so there is no need.

There has to be a small patch or update that needs to be done I am figuring. I have done a few 4.2 upgrades so far and everything has gone fine expect for this one system. I am trying to avoid a complete re-install.
 
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Wow I just figured it out!!!!!!!!
For some reason the working directory was set to simply C:\ which did work fine in previous builds since it has been working fine in all previous builds.
4.2.4 does not allow this and crashes as a result.

So I hope this post helps someone in the future. Just as I posted my question I answered it.

Can I give myself a star? LOL
 
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I've had upgrades drop the Directory back to C:\ too! Don't know why it happens.

ACS - IP Office Implement
 
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I jsut wish the error message that appears was a bit more detailed as to that being the specific problem.

This is what I got ....


Application does not support just-in-time (JIT)
debugging. See the end of this message for details.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at Avaya.IPOffice.Manager.MainForm.PreciseDirectoryExists(String value)
at Avaya.IPOffice.Manager.MainForm.ConfigureSearchWizard(Boolean bUseOldPwdDlg, Boolean bUpgrade, Boolean bDontShowUser, Boolean bWAN3s, HelpContextEnum helpid)
at Avaya.IPOffice.Manager.MainForm.upgradeToolStripMenuItem_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.42 (RTM.050727-4200)
CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Manager
Assembly Version: 4.2.0.0
Win32 Version: 6.2 (4)
CodeBase: file:///C:/Program%20Files/Avaya/IP%20Office/Manager/Manager.exe
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.42 (RTM.050727-4200)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.42 (RTM.050727-4200)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.42 (RTM.050727-4200)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
UpgdWiz
Assembly Version: 4.2.0.0
Win32 Version: 6.2 (4)
CodeBase: file:///C:/Program%20Files/Avaya/IP%20Office/Manager/UpgdWiz.DLL
----------------------------------------
SecurityManager
Assembly Version: 4.2.0.0
Win32 Version: 6.2 (4)
CodeBase: file:///C:/Program%20Files/Avaya/IP%20Office/Manager/SecurityManager.DLL
----------------------------------------
CoreServices
Assembly Version: 4.2.0.0
Win32 Version: 6.2 (4)
CodeBase: file:///C:/Program%20Files/Avaya/IP%20Office/Manager/CoreServices.DLL
----------------------------------------
msvcm80
Assembly Version: 8.0.50727.762
Win32 Version: 8.00.50727.762
CodeBase: file:///C:/WINDOWS/WinSxS/x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700/msvcm80.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.42 (RTM.050727-4200)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.42 (RTM.050727-4200)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Manager.resources
Assembly Version: 4.2.11.24
Win32 Version: 6.2.4.0
CodeBase: file:///C:/Program%20Files/Avaya/IP%20Office/Manager/en-US/Manager.resources.DLL
----------------------------------------
AvailabiltyValidationVisability
Assembly Version: 4.2.0.0
Win32 Version: 6.2 (4)
CodeBase: file:///C:/Program%20Files/Avaya/IP%20Office/Manager/AvailabiltyValidationVisability.DLL
----------------------------------------

************** JIT Debugging **************
Application does not support Windows Forms just-in-time (JIT)
debugging. Contact the application author for more
information.
 
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A simple "The directory "C:" is not a valid working directory" would have been much easier to trouble shoot.
 
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Not for the developers wich should see this message !!!

It is not that hard if you know what it means :)
Not that i know

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Avaya.IPOffice.Manager.MainForm.PreciseDirectoryExists(String value)"

I started with the first line and said, ok what directory can I adjust, and ironically that's what it was. So it was a good guess on my part.

Now only if the VM upgrade didn't blow up in my face I would have been ok. 4.2 VM pro upgrade has issues for sure.
 
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I do not like upgrading
Always make a backup, deinstall and reinstall
Restore the needed stuff and go on :)


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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I have never had an issue until this build. I usually do and did in this case as normal but something broke badly and I couldn't recover from it. As I see other posts surfacing with similar issues.
 
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we did our in house kit today and it went fine,

contactstore stopped picking up recordings for about ten minutes, phone manager started putting 2 icons in the start>progams>ip office bit and restarted 2 machines without asking but that was it, i was expecting worse to be honest
 
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Never had such a boring fieldtrial :)


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Indeed :)
Never did so much upgrading in a short time

I am waithing for 5.0 already :)


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Don't forget the ATM16 issue, that was great to see a fix a week later.

I mean Avaya has been getting better and I know they implemented a better testing scenario, but I as we see already 4.2 has a private build a week later. For something no less that should have been tested in my opinion.
 
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The private builds is made in the field trial !
It was already available when 4.2 came GA
I think that is great because they know about it and release the PB
They could have wait untill Q4


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
Agreed. Sometimes I don't know what Avaya thinks, I suggested a public forum at a meeting or at least toss some engineers in here one and a while to see what everyone says about them.

They laughed btw....
 
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they laughed because they are in this forum already

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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