Adjust numer of rings? 1

[osurob]

Good Morning,

I have a 2000IVS and only on one phone does it seem to ring too many times before going to Voicemail. If we had this problem on all phones I'd at least know where to begin looking. Any Ideas?

Thanks

Rob

 

[gbaughma]

I would start by checking the CFBNA settings... if, for example, you have extension 200, and they have another virtual extension of 201, and then voicemail, and they have it forwarded from 200 ==> 201 ==> voicemail, you would have twice as many rings before going to voicemail.

If you set CF Busy to 201, and CFNA to VM, then it would be OK....


Just my $0.02

"In order to start solving a problem, one must first identify its owner." --Me
--Greg

 

[osurob]

Thanks Greg, they had Busy and No Answer both programed for their virtual number. I changed the no answer on the prime line to Voicemail and it works perfect! Thanks again Greg