Address Book Entries & Caller ID

[JasonKIO]

Hi,

Heres one for all you experts out there...

1) If we have a number of phones connected to a 3330 running v8 of the OS, is there a way of a group of them accessing a certain set of speed dials/address book entries and another group access a different set of speed dials/address book entries?
Can the Location field be used in any way at all?

2) I was reading the help file and found a section about CLI when an outgoing call is made and how you can substitute some digits of the outgoing number with an extension number, where is this configured on the web-config and can it be done? Also, what options are available when an extension (that doesn't have a DDI associated with it) makes an outgoing call - what does the receiving end see?

 

[kwbMitel]

Answer #1A - Phonebook can be programmed to display based on location first. This does not mean other locations cannot be viewed.

Answer #1B - Speed Dials cannot be partitioned. They can however be entered with different dialing strings.
e.g. Group 1 dials *1 XXXX, Grp 2 dials *2 XXXX, etc.

Answer #2A - There are 2 forms on the ESM associated with outbound CLI. CPN Substitution and DID Ranges for CPN Substitution.

Answer #2B - There is a default number that is programmed for non-did ext's or you can designate a DID associated with a non-DID anyway as you might in the case of a department number such as Parts or Sales.


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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[JasonKIO]

Answer 1A is what I thought might be the way of doing it.

Answer 2B sounds interesting - where abouts in the Mitel 3300 config would I find the options to set that up for certain extensions?

 

[kwbMitel]

The programming is done in the 2 forms previously mentioned.

Answer 2A

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelRob]

I hope I'm not hijacking the thread but I think my query is on topic...
I have been playing with CPN Substitution & DID Ranges for CPN Substitution and I have managed to get it to work using a test extension displaying a different CLI.
We have 60 channels over 2 ISDN30 PRI links, there is a range of 200 DID numbers associated with this trunk. I can get CPN to work for ranges that are within the range of DIDs but if I put anything outside of that into the CPN Substitution box on the DID Ranges.. form our Mitel 3300 sends the default CPN instead of the one I specified.

Do you know why the Mitel is limiting what I can substitute?

 

[JasonKIO]

I've looked into this as well, apparently, to get a extension to show an outgoing CLI from a different range from your ISDN (perhaps an 0845, 0844, etc), you need to do get the telephone provider (BT in the UK) to mask it when it makes it an outgoing call.

Jason

 

[MitelRob]

I've been trying to talk to BT about it but not getting very far :-(

So I would need to ask BT to mask one of the numbers in the existing DID range that I know I can use to the number I want to display?
I can't help but think if I knew who to talk to at BT and what to ask them they could add the extra numbers to the 'authorised' list on the trunk, then I could just send it from our side?

 

[JasonKIO]

Yeh, lets say you've got extension 2000, and you want to put the number 01234 567890 as its outgoing CLI, but your DDI range is only 01234 567800-900, BT apparently can mask the outgoing number with the number you want, but heres the killer point, if extension 2000 doesn't have a DDI associated with (which it doesn't) and instead it sends out your main number, eg, 01234 567800, BT will then mask 01234 567800 with 01234 567890, but then this happens for all other scenarios when the main number would be shown.


Jason

 

[MitelRob]

Hmm, I'm being told that with an ISDN30 only 1 CLI outside of the DID range can be displayed and it would be fixed. If I want to show multiple CLIs outside of the range then I would require multiple ISDN30 presentations with a minimum of 8 channels on each! They didn't know anything about masking or translating a number to a different number!

My limited knowledge of the telephony world obviously hides the difficulty of this exercise! It seems such a simple request, we send the number we want to display, BT just have to pass it on to the destination. I can see how this could be abused if there were no controls however.....
Surely geographically separated businesses would use this facility?

 

[slapin]

This is correct. Only one default number can be assigned to a trunk. It is used in case when your system doesn't send any CLI information. Anything else is a matter of BT policy to filter out everything coming from PRI except DID range. It's not technical. ICP allows you to define any CLI for a range of extensions and one default CLI per port. Still, if the telco will filter your info out and insert whatever they allow, there is little you can do about it. Besides that all this rules applied from automated system which generates configurations for their CO switches, so there is no option to make any sort of exclusions, at least it is not easy.