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Adding timed voicemail to a hunt group in CCR Tree 1

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BrianDart

Technical User
Aug 6, 2009
4
IE
Hi. I am wondering if it is possible to add a timed voicemail to a group that has been created in an existing CCR Tree. The CCR tree works perfectly as is, but one department wants to add a timed voicemail, so that when a customer calls between say 9am - 2pm, the voicemail kicks in to say call back from 2pm to 5pm, and then hangs up. From 2pm to 5pm the line is open to callers.
At the moment, this group is set up such that when the caller selects option 1, it calls hunt group 585, which has 4 internal lines in this group.
Is there a way of adding this timed voicemail message without messing up an otherwise perfect CCR Tree?
 
Copy the tree to CCR tree 2, and make option 1 the v/m box. Have CCR tree 2 playing from 9-2 and tree 1 from 2-5.
And remember to have fun.
 
Thanks Wallysworld.

Is there a way of fully copying the tree, or do you mean set a new one up from scratch?
 
Sorry, just saw that there is a way of copying it now! Im on it!! Thanks again for the help. Do you know what I should use to schedule CCR tree 2 to run when the department is closed?
 
Topic can be closed, after some tinkering around with the tips given above, i tested this second CCR table and changed the greeting table to run this at the specified time. All worked well. Thanks guys :)
 
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