Hi Everyone,
I'm a newbie at the Cisco Call manager configuration and I'm needing to bring up a new customer service line. AT&T is passing 6430 as our DNIS Digits and I'm looking to forward this to 6440 which is configured on four of our customer service people. I just need it to ring the 6440 extension for now. Can anyone guide me a bit and let me know if I just need a CTI route point of if I need a Translation Pattern? I just wanted to get some input before I spend a whole day hacking away at this.
We're using PRI's for our telecom system. Cisco Call Manager 3.3(3) with Unity 4.0
Thanks very much!
I'm a newbie at the Cisco Call manager configuration and I'm needing to bring up a new customer service line. AT&T is passing 6430 as our DNIS Digits and I'm looking to forward this to 6440 which is configured on four of our customer service people. I just need it to ring the 6440 extension for now. Can anyone guide me a bit and let me know if I just need a CTI route point of if I need a Translation Pattern? I just wanted to get some input before I spend a whole day hacking away at this.
We're using PRI's for our telecom system. Cisco Call Manager 3.3(3) with Unity 4.0
Thanks very much!