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Adding Embedded Music to an ACD path before calling ACD skill group
- Thread starter SamDemon
- Start date
- Thread starter
- #3
The embedded music file is a recorded message "thank you for calling... you will be connected to our next available operator", I need this to play first before the the ACD agent groups are called.
Make more sense now?
The file has been uploaded onto the switch already as embedded media source #1
Number coming into the switch is 597
I pressumed that you could simply set the path as follows:
Priority 64
Primary Agent Skill Group ID - 460
Recording 1: delay to start time minutes (BLANK)
Recording 1: delay to start time seconds (01)
Audio Settings
Audio Source - Embedded
Recording 1: Embedded Music Source - 1-Call_Intro
It's just common sense, shame sense isn't common!
Make more sense now?
The file has been uploaded onto the switch already as embedded media source #1
Number coming into the switch is 597
I pressumed that you could simply set the path as follows:
Priority 64
Primary Agent Skill Group ID - 460
Recording 1: delay to start time minutes (BLANK)
Recording 1: delay to start time seconds (01)
Audio Settings
Audio Source - Embedded
Recording 1: Embedded Music Source - 1-Call_Intro
It's just common sense, shame sense isn't common!
Ok, that what I thought you were doing but that has nothing to do with Music so I had to ask. What you are looking for is called a Pre-announcement. It is typically supplied by a Recorded Announcement Device (RAD). Voicemail ports can be dedicated to delivering Rad greetings. The simplest method is to setup and ACD group in front of your current group that has a member group with no agents. The rad for that group will be the Pre-Announcement. The ACD Path will interflow to the current group on a timer that matches the length of the pre-announcement greeting.
Caveat - If you have a reporting package that reports the queue activity then do not use the above method. In fact you might want to give up on the idea altogether.
**********************************************
What's most important is that you realise ... There is no spoon.
Caveat - If you have a reporting package that reports the queue activity then do not use the above method. In fact you might want to give up on the idea altogether.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #5
- Remove existing VM ports from voice group (leave 1st and last member in)
- Change greeting setup of VM port to play a RAD greeting set.
- Set RAD greeting set to play a RAD greeting (or sequential greetings)
- Modify VM port COS to remove COV VM port option and Add RAD option and Advanced RAD option.
- Upload the RAD greeting using the same form/method as the music file.
All steps might not be above, that was off the top of my head. Use the help files to fill in any blanks.
**********************************************
What's most important is that you realise ... There is no spoon.
- Change greeting setup of VM port to play a RAD greeting set.
- Set RAD greeting set to play a RAD greeting (or sequential greetings)
- Modify VM port COS to remove COV VM port option and Add RAD option and Advanced RAD option.
- Upload the RAD greeting using the same form/method as the music file.
All steps might not be above, that was off the top of my head. Use the help files to fill in any blanks.
**********************************************
What's most important is that you realise ... There is no spoon.
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