Adding an ACD phone to system 1

[nconick]

I'm trying to add another ACD set n my Call Center. When I go t build the new set, as I configure key 0 (ACD 4499 0 4488)I get:

SCH0719
ACD positions are full. Cannot add more.

Severity: Info

I bumped up my "configured value" for "Agent Positions" in the Historical Statistics by 25, from 525 to 550 (System value is 10050), but I still get the same message. Is this referring to something else other than Agent Positions? Please advise, thank you.

 

[KCFLHRC]

You are out of Agent Licenses in the PBX

 

[nconick]

The one thing I didn't check. Thank you KCFLHRC, I appreciate it!

 

[nconick]

I just did an SLT in LD 22 and got this: Looks like there's 171 left? Thank you.

TRADITIONAL TELEPHONES 3188 LEFT 147 USED 3041
DECT USERS 16 LEFT 1 USED 15
IP USERS 62 LEFT 9 USED 53
BASIC IP USERS 0 LEFT 0 USED 0
TEMPORARY IP USERS 0 LEFT 0 USED 0
DECT VISITOR USER 0 LEFT 0 USED 0
ACD AGENTS 400 LEFT 171 USED 229
MOBILE EXTENSIONS 10 LEFT 10 USED 0
TELEPHONY SERVICES 25 LEFT 25 USED 0
CONVERGED MOBILE USERS 0 LEFT 0 USED 0
AVAYA SIP LINES 0 LEFT 0 USED 0
THIRD PARTY SIP LINES 0 LEFT 0 USED 0

PCA 5 LEFT 4 USED 1
ITG ISDN TRUNKS 0 LEFT 0 USED 0
H.323 ACCESS PORTS 0 LEFT 0 USED 0
AST 425 LEFT 425 USED 0
SIP CONVERGED DESKTOPS 0 LEFT 0 USED 0
SIP CTI TR87 25 LEFT 25 USED 0
SIP ACCESS PORTS 60 LEFT 0 USED 60
RAN CON 10 LEFT 10 USED 0
MUS CON 0 LEFT 0 USED 0 ACTIVE 0

IP RAN CON 0 LEFT 0 USED 0
IP MUS CON 0 LEFT 0 USED 0 ACTIVE 0
TNS 65535 LEFT 61784 USED 3751
ACDN 24000 LEFT 23652 USED 348
AML 16 LEFT 14 USED 2
IDLE_SET_DISPLAY Crouse

 

[jaxuser]

Print out the ACDN in LD 23 and look at the MAXP (maximum positions)

You may just need to bump it up in order to add another agent if you have licenses available as you stated.

 

[nconick]

That was it jaxuser, thank you very much!