Adding additional DN's to an existing TN

[FatMike]

Hello there. I am a desktop support tech and I have inherited support for our Meridian 1 system. I,unfortunately, was not provided with any training whatsoever, so I'm hoping one of you intelligent people will help me out.

What I need to do is have 1st and 2nd lines of one phone ring on another phone, so that those lines may be answered as well. In a nutshell, have a person's line ring on his assistant's phone. I'm hoping this is a fairly easy task. Can one of you please give me some insight on how this is done? I have absolutely no clue. Thanks in advance for your help.

 

[cmawbey]

Digital sets must have a DN assigned to key 0 which is termed the "Prime DN". For M2008 and M2616 sets additional DNs maybe assigned to other keys. There are four different types of DN that can be assigned to keys on a digital set.
These are :-

· Single Call Ringing (SCR)

· Single Call Non-Ringing (SCN)

· Multiple Call Ringing (MCR)

· Multiple Call Non-Ringing (MCN)



Single Call DNs

The diagram above shows a M2008 set with two DNs assigned. Key 0 is the Prime DN which is a "Single Call Ringing" (SCR) DN and Key 3 has a secondary DN assigned to it which is a "Single Call Non-ringing" (SCN) DN. With Ringing DNs when the DN is called the lamp next to the key flashes and an audible ring sounds out of the loudspeaker. With Non-ringing DNs however only the lamp flashes. In both cases the DN can be used for one call at any time and hence they are said to be "Single Calling". Since each DN appears on one set only they are "Single Appearance".



Single Call / Multiple Appearance DNs

In the diagram above it can be seen that the Prime DN of set A (4001), also has an appearance on Set B. A DN can be assigned to a maximum of 30 sets. As soon as the DN is used by one set it cannot be used by any other set, therefore it is said to be "Single Calling" and since it appears on more than one set it is said to be "Multiple Appearance".



Multiple Calling DNs

The diagram above shows an example of a Multiple Calling DN. With Multiple Call DNs, whilst the DN is being used on one set, the same DN is free to be used on another set that has an appearance of that DN. A maximum of 30 sets can have an appearance of a Multiple Calling DN. With a maximum of 30 appearances this means that 30 different calls can be in progress at any time on that one DN. Multiple Calling DNs can be a good solution to small Call Centre applications
e.g. help desks where only one number is published.

Each set having an appearance of a Multiple Calling DN can be individually programmed to be ringing or non ringing.

Feature Implementation

On each set the Directory Number must be assigned to a key and the DN type (Single Calling or Multiple Calling) Ringing or Non Ringing must be specified.

Example

In this example a Multiple Call Ringing DN (2700) has been assigned to two digital sets. It has been placed on key 3 of one set and on key 11 of the other. Set a DNDR value of 10 seconds on the digital set with the non-ringing appearance.

LD 11
Load Program 11.

REQ CHG Change
TYPE 2616
TN 8 5
ECHG YES Use Easy Change
ITEM KEY 3 MCR 2700 Multiple Call Ringing DN2700 assigned to Key 3
MARP
CPND
KEY
ITEM
REQ CHG
TYPE 2616
TN 8 6
ECHG YES
ITEM KEY 11 MCN 2700 Multiple Call Non Ringing DN2700 assigned to Key11
MARP ON TN 008 0 00 05
MARP
CPND
KEY
ITEM DNDR 10 Directory Number Delayed Ring set for 10 secs
ITEM
REQ END Exit

Directory Number Delayed Ringing

This feature allows a Single Call Non-ringing (SCN) or Multiple Call Non-ringing (MCN) key on a telephone to receive an audible notification after a specified delay.

When an incoming call is presented to an SCN/MCN key, the associated lamp starts flashing. If Directory Number Delayed Ringing (DNDR) is defined for the set, the audible notification is given after 1 to 120 seconds. The DNDR value is defined in Overlay 11 and is disabled if zero is selected as the delay value.

The DNDR value can be different on multiple TNs with the same DN appearance, therefore the audible notification may begin at different times for a single call. If Call Forward No Answer occurs before the DNDR delay expires, the call will be forwarded before the tone is given.





Colin

 

[one234]

Hi,

First of all you got 2 chooses:

- Single Call Ringing (SCR)
- Multi Call Ringing (MCR)

With Single call ringing if someone takes the line it's busy, even if you have programmed it on more that 1 set.

Multiple call ringing it will ring until all the lines are busy.

You most likely know the number of the boss. Log in to the switch and go to LD 20. You must first print the TN (The programming of the set).

Before you can print the TN you must know on which TN the set is. Do the following:

[tt]REQ: PRT
TYPE: DNB
CUST: RETURN
DN: The number of the Boss set [/tt]

Now you see the TN of the set (xxx-x-xx-xx).

Now print the TN
[tt]REQ: PRT
TYPE: TNB
TN: The TN you just found [/tt]

At the bottom of the print out you see the programming of the keys. Key 0 is most likely the SCR or MCR of the boss set. If it is a SCR then you must add a SCR to the secretary set.

But if you what to have a MCR you must first clear the SCR key of the boss set.

[tt]REQ: CHG
TYPE: The type of the set (Can be found at the top of the TN printout)
TN: The TN
ECHG: YES
ITEM: KEY X NULL (X is the key number of the boss number)
ITEM: RETURN [/tt]

Now the boss set doesn't have a number assigned to his set. Change the set again and type at ITEM

[tt] KEY X MCR YYYY (X is the key number, YYYY is the number [/tt]

Know you have looked at or changed the boss set; you can start with the secretary set.

Print the DN, print the TN, choose a key where you want the SCR/MCR to go and change the set. Like you have done above. Only you do not have to clear the key. You "only" need to clear the key when you change a number from SCR -> MCR -> SCR.

I hope this is a bit clear.

Marc D.


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[FatMike]

You guys rock! Thank you so much for your help.