Adding ACD Set 5

[NorstarOption]

Can anyone give me an idea how to add an ACD set? I have an Opt81c and Symposium. And also, it is ok to move an ACD set to a different tn using the move command?

Thanks in advance.

 

[RS528]

You must not use the Copy or move command with an ACD set. Your database get corrupted.

 

[glynnmsg]

Never under any circumstances use the MOV command to move the ACD set to another TN. Always remove the set from symposium, then out it from the PBX. To add a new ACD set use LD 11, cls ACD .

 

[brewerdude]

The configuration of your phone depends on how you want them to setup, however, as an example, this is how we do ours:


In LD 20
REQ: NEW [enter]
TYPE: 2616 [enter]
TN: XX X XX XXX [enter] TN of new location
DES: DDDDDD [enter] Location
CUST: 0 [enter] Customer is always 0 (zero)
AOM: [enter] Accept default
FDN: FFFF [enter] Forward no answer DN, call destination if not answered
TGAR: 1 [enter] Trunk group access restriction, always 1
LDN: [enter] Listed Directory number, not required
NCOS: N [enter] Entry here of N determines where user can call
RNPG: [enter] Ringing pickup group, not required
SSU: [enter] Accept default
SGRP: [enter] Accept default
CLS: hta fna ira ola cnda fita lna mwa tdd [enter] Default class of service entry for our phones
HUNT: HHHH [enter] Hunt, destination if already on call
LHK: 2 [enter] Last Hunt Key, default for our phones is 2
SCI: [enter] Accept default
LPK: 1 [enter] Line preference Key, default for our phones is 1
PLEV: [enter] Accept default
AST: [enter] Accept default
IAPG: [enter] Accept default
MLWU_LANG: [enter] Accept default
DNDR: [enter] Accept default
KEY 0 ACD QQQQ 0 AAAA [enter] Builds ACD phone on queue QQQQ, agent id AAAA
KEY 1 SCR PPPP [enter] Builds primary extension PPPP
KEY 2 SCR SSSS [enter] Builds secondary extension SSSS
KEY 3 NRD [enter] Builds Not Ready key
KEY 4 MSB [enter] Builds Make Set Busy or Logout key
KEY 5 DSP [enter] Builds a display key
KEY 8 A06 [enter] Builds conference key
KEY 9 TRN [enter] Builds transfer key
KEY 10 CFW 4 [enter] Builds call forward key with max of four digits
KEY 14 MWK MMMM [enter] Builds message wait key for voice mail MMMM
[enter]

 

[johnpoole]

i would print a acd set, then go to ld 11 and new 2616, if you get to a prompt that doesn't look right, post it. 9 times out of ten, you can enter past most prompts, the default works, (not for keys)

john poole
bellsouth business
columbia,sc

 

[NorstarOption]

Do you have to out the programming in the Symposium also to move the phone?

 

[brewerdude]

You must at least deacquire the phoneset. Nortel recommends that our deacquire and out the TN. However, we rarely ever go that far, and haven't had any issues.

I can't stress enough though, NEVER move or copy an ACD set in the PBX. ALWAYS out and rebuild.

 

[johnpoole]

carve that in stone

I can't stress enough though, NEVER move or copy an ACD set in the PBX. ALWAYS out and rebuild.

john poole
bellsouth business
columbia,sc

 

[brewerdude]

amen

 

[tonyrico]

RS528 recently wrote about how using the MOV command on ACD sets can cause database corruption.
I always have practiced safe programming so in 10 years have never been the victim of corruption, but can someone please tell me what it is, what the symptoms are and what the fix is?

thanks, tonyrico

 

[RS528]

Hi Tonyrico,

I hope i can make it clear for you.
The software is build to work with global procedures, unprotected data and protected data.
The unprotected (U) data is the status of your sets, keys, cards etc.
The protected (P) data is the configuration of your sets, trunks etc. with pointers pointing to different "Blocks" in the software.
For example a TN in the software consist of Group (PGroup_block), Loop (PLoop_block)(ULoop_block), Card (PCard_block)(UCard_block), Unit (PUnit_block)(UUnit_block).
Besides containing protected and unprotected data, these data blocks form a treelike indexing system.
Each block contains a list of pointers or memory addresses of the datablock in the next level of the indexing.

Now if you make a copy or move you are also copy the pointers.
Maybe the copyed or moved phones are working fine but you can get problems if you want to delete them,
or if they are deleted and you want to use the DN or the TN to create a new set.
In the software are still a few coppied pointers. The TN and DN of the deleted sets are free but you can't use the free DN and TN.
You get the SCH0128 Or if you can create a set and print the DN it shows no TN and shows NO ACT SINCE NO DATE without the SCH0881 code.

To correct the corrupted software it must be cleared in the PDT.
For TN corruption we write zeros in the PUnit_block and the Uunit_block.
For DN, GPHT, RDB, ACD corruption its to difficult for me to explain in English (I'am Dutch)

Regards,

Ronald

 

[rscu]

Nice explanation.

 

[NARSBARS]

RS528,
I can't speak Nortel as well as you speak English.
Great job and here is a star.

NARSBARS