Hello,
We have an automated attendant answering incoming calls. Presently, if a caller presses ‘0’ for the operator it goes to our Guard Station. This is fine for at night time but during the day we would like to set up one of our Executive Assistants as the “operator” option while using the Automated attendant.
We have a Nortel M2250 for our Console, and a Nortel Meridian Option 11 as our PBX. I was unsure if I should use the M2250 Console to set up an additional Night Service or if I use the PBX to do this. We would also like to have a backup for the EA in case she is off that particular day. Any help would be greatly appreciated.
Thank You
We have an automated attendant answering incoming calls. Presently, if a caller presses ‘0’ for the operator it goes to our Guard Station. This is fine for at night time but during the day we would like to set up one of our Executive Assistants as the “operator” option while using the Automated attendant.
We have a Nortel M2250 for our Console, and a Nortel Meridian Option 11 as our PBX. I was unsure if I should use the M2250 Console to set up an additional Night Service or if I use the PBX to do this. We would also like to have a backup for the EA in case she is off that particular day. Any help would be greatly appreciated.
Thank You