Adding 50 agent license to Symposium 4.2

[spanton]

question my vendor is charging me for the following part number and I wanted to know what they are for?

NT9F02BA CCS100
NT9F03BA CCS200

 

[johnjacop]

Did you recently purchase a keycode upgrade?

 

[johnjose]

Different keycoded features are available for each CCS option.

CCS 100 features
Max number Agent Positions 20 to 1000
Max number of Active Client Sessions 100
Meridian Link Server
Real Time Data Interfaces
Basic IVR

CCS 200 features
Max number Agent Positions 20 to 1000
Max number of Active Client Sessions 100
Meridian Link Server
Real Time Data Interfaces
Basic IVR
Advanced Script Command
Host Enhanced Routing (Meridian Link)
Host Data Exchange Interface
Broadcast Announcements
Call by Call Reporting
Voice Sessions


jj

 

[spanton]

My system currently have 90 agents and I wanted to add 50 more agents. I have and 81c running Succesion 3.0 software. We also have Meridain Mail. My question is do I need both the CCS100 and CCS200 to add 50 additional agent?

 

[spanton]

Base on johnjose your discription of the software levels my symposium is current running CCS200. But don't understand why both was quoted to me and not just the CCS200.

 

[brewerdude]

CCS100 is Symposium with basic packages
CCS200 is Symposium with more advanced features

The reason why they appear twice is they have to license both. Not very many people have just a CCS100 Symposium. If you had networking you'd also have CCS300.

 

[BizFoneGuy]

Where can I purchase some of these licenses? I have a customer that wants to upgrade their agent count.

 

[spanton]

You have to go to the customer vendor and they will go to Nortel.