Added 4th hunt group, prime set assigned, other sets can't answer.. 2

[muzak24h]

Hi, this is my first post. I don't want to go long but I hope to word this OK.. We're a new tenant in a bldg. with a 16x48 MICS/XC 5.0 system and 4-port/48-box StarTalk. There's 13 loops arranged in 4 Bell hunt/roll-over groups: 3admin, 2service, 2parts, 6sales. The 16th trunk is connected to a 3-zone Valcom paging system. There's a FastRad so I'm on via rs-232 and NRU-10.

Background: Location was a huge GM dealership and 3 hunt groups still exist, although the line count for each they reduced for economics. Amazingly, much of the back-end service and parts staff banded together after closure and now run everything but the front-end (sales) - that's us. We don't want to affect the programming that's already there, but since I'm the resident sales computer guy, they said I could do all the wiring and programming (lucky me).

What's been done: We don't own the system or sets, but we've been given permission to do admin, so I installed a RAD and started reading Nortel PDF's online. I noticed the other sets (not ours) all started with 2xx so I renumbered the 10 sets assigned to us* in the 300's. I also noticed each of the existing Bell hunt groups were grouped as line pool A, B, and C. So I set the 6 lines we ordered as pool D, gave our sets access to line-pool D, setup the mail boxes, and gave each a line-appearance of 060 for paging. (so far so good..) *we have 3x 7316's and 7x 7208's

Problem: I gave our sets two I/C's and made x306 (a 7316) the prime set so calls ring and appear on it's 2 I/C buttons OK and can be answered, but only there - not anywhere else.. Even if I set 'Answer DN 306' as a button on the other sets, why do I still get "call not answered"?

Thank you (even now), for any help offered.

Also, If I may ask.. If set 306 would get both I/C's busy, where would the calls go then?

 

[dwpoole]

To get calls to be answered by a answer DN key, you need to either set the lines to directly ring on ext 306, or modify the Answer Key mode. What I mean is this, Lines that are sent to prime are not treated like regular incoming calls. In Basic mode the answer DNs can not answer this type of call. If under the Terminals and Sets programming for ext 306, you add your lines as ring only, they will still ring the intercom key, but will be able to be answered with a answer DN. The other option would be to go under System Programming --->Feature Settings and find AnsKey. Set this to Extended. That will allow a answer DN to answer any call to that set. If a call comes into the set without an available key to ring on, it should go what ever the FNA for the set is set to. This is normally VM.

 

[muzak24h]

Marvelous! Works like a charm - Thanks!
I took door-1 and put our lines (04,25,26,27,28 and 51) on 306 as ring only. So what happens if a call comes in and 306 is talking to someone with another held line?

(I want to make sure the other company's 221 and the auto attendant doesn't get it..) - Thanks

 

[muzak24h]

Hi dwpoole, I re-read that System Programming part and figured out what FNA was (forward on no answer). The system is now at basic, if I change this, will that affect the other company?

 

[curlycord]

FNA is set based not lines.....so it effects that set only.
Note that if that set is reception with line ringing at it and FNA is set to 3 rings and AA set to 4 rings then there is a conflict....FNA should be lower then AA.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[muzak24h]

I'll eventually move 306 to reception (as a CAP when traffic requires) so I will remember this - Thanks Curly.

Now I'm reading up on StarTalk.
I have to make 2nd 'tree'
Get VM to call cell phones
and learn how to set night mode.

Wish I could do VM part on NRU-10 (I'm a computer guy..)