Add Tag to a call Mid-call

[ExpediaTelProg]

Hello​

I would like to know if there is a way to add a tag to call mid-call.

We are using IP office 11.1 with VM pro.

We are usinx XIMA Chronical for reporting.

We have a DID which points to a specific menu in VM pro for a speicifc offering of the Hotel (Kosher Program) and we want all calls to the Kosher Program to be reported on. issue is that in addition to the DID, there is also an option in the main menu that point to the Kosher Program AA Module and we want those calls to also be included in the XIMA Chronical reports.

Any suggestion would be greatly appreciated.

Thank You

 

[sizbut]

$TAG is available as a Voicemail Pro variable, so you should be able to change it with a Generic action.

[Correct me if I wrong, but I also thought that any actions that have a Description option (Transfer, Assisted Transfer) the text of that became the call tag?]

Stuck in a never ending cycle of file copying.