add / remote 800 number 1

[azrael2000]

Hi.

I am trying to check if an 855 number exists in a cs1000 system. (The user says they can't dial 855 numbers, while they can dial 800,866, etc.)

I have been going through the LD 90, but can't find anything.

Where would I find this?

Regards

 

[KCFLHRC]

Tool free are usually built as SPN's. Print your SPN 1800 in LD 90 and then add 1855 and send it to the same RLI

1800 looks like this

ld 90
ESN000

MEM AVAIL: (U/P): 98312641 USED U P: 5058159 264141 TOT: 103634941
DISK SPACE NEEDED: 304 KBYTES
REQ prt
CUST 0
FEAT net
TRAN ac1
TYPE spn

SPN 1800

SPN 1800
FLEN 0
INPL NO
CLTP NONE
RLI 1
SDRR NONE
ITEI NONE

 

[azrael2000]

Hi KCFLHRC

I tried that; however, I get the message :

REQ prt
CUST 0
FEAT net
TRAN ac1
TYPE spn

ESN100

I have tried other ac's with the same result.

Regards

 

[yyrkroon]

try ac2 for TRAN

 

[azrael2000]

Hi yyrkroon:

I have done that already; to the same result:

REQ prt
CUST 0
FEAT net
TRAN ac2
TYPE spn

ESN100

Regards

 

[azrael2000]

I tried something guys, and now am really confused: I have no translation tables????

>ld 90
ESN000

MEM AVAIL: (U/P): 98595861 USED U P: 4911969 144519 TOT: 103652349
DISK SPACE NEEDED: 147 KBYTES
REQ prt
CUST 0
FEAT net
TRAN sum



NETWORK TRANSLATION TABLES (SUMMARY)


NETWORK TRANSLATOR 1
AC1 NONE

TRANSLATION CODES

LOC 0
NPA 0
NXX 0
SPN 0
HNPA 0
HLOC 0
NSCC 0

SUPP DIGIT RESTRICTION/RECOGNITION &
INCOMING TRUNK GROUP EXCLUSION

LOC 0
NPA 0
NXX 0
SPN 0


NETWORK TRANSLATOR 2
AC2 NONE

TRANSLATION CODES

LOC 0
NPA 0
NXX 0
SPN 0
HNPA 0
HLOC 0
NSCC 0

SUPP DIGIT RESTRICTION/RECOGNITION &
INCOMING TRUNK GROUP EXCLUSION

LOC 0
NPA 0
NXX 0
SPN 0

TOTAL TRANSLATION CODES = 0

TOTAL SDR CODES = 0

Regards

 

[KCFLHRC]

So how are they dialing this #. Are they dialing 9+1855+xxx+xxxx ??? Print a DNB on 9 and see what it is. Maybe they aren't using BARS

 

[azrael2000]

I don't think they are using BARS.... But this is what / where the "experts" told me to look, so i did.

They can dial 1800 / 1866 numbers ok, when they press 9, enter the number the want.
With the 9 + 1855, after this, they get "fast beeping" which I think means re-order.

What am I looking for in the RDB? When I do a LD 21, prt rdb, i get alot of stuff, but nothing that says 1-800... or 1-855..

Regards

 

[KCFLHRC]

What you need to do as I suggested is go into ld 20 and do a dnb on 9 and see what 9 is. I believe you have a carrier issue and not a pBX issue. I think 9 is a route access code.

 

[KCFLHRC]

If 9 is in fact the ACOD to a route then print out the route and post it here. They could be blocking 1855 in a Flexible Code Restriction table in LD 49.

 

[azrael2000]

KCFLHRC you were right.

Reading through the manual, at one point it said for newer system, go to load 49 and there it was.

Thanks for all your help guys. KCFLHRC, you get a star! (smile).

Regards