Add New extension to Avaya phone system

[ericb1]

Not sure how to go about doing this. We have an Merlin Magix phone system here. There's a user, currently all set up with an ETR phone on extension 166. I want to give him ext. 151, b/c the phone company has set some DID lines and 151 is one of them.

When I call internally, ext 151 won't go anywhere. When I call it from outside, it goes directly to the receptionist. So how do I "add" this extension so that I can patch it over to his line? Is there something I need to add in WinSPM to do this?

Any help is greatly appreciated, thanks!

 

[papabear762]

First, when the call goes to the recept, what does the display say? It should say "#?DID". If so, just go under sysrenumber, extensions, single, and renumber 166 to 151 if 151 doesn't already exist in the system.

 

[ericb1]

Thanks! Yes, it does say "?DID". I'm using WinSPM 9.0, but I don't see any system renumbering options. Not sure where this option is located?

Thanks again!

 

[papabear762]

click the Standard SPM icon on the left. After the mlx20l emulation comes up press F1, F5, F2 is then the system renumber.

 

[ericb1]

YES!! Thanks so much!