Add music source

[Poller]

Hello,

I'm trying to add a new music source to my Definity System. Using CM2. I'm using a regular iPod and the converter/filter/thingy (KS-23395L4) from avaya.

The iPod is connected to the converter (non-reg source) with a 3.5mm mono plug <-> rj11 (middle pair used) cable. The converter is the connected to a analog port (02C0106 in my case).

I then added a new music source with 'change music-sources' and added:

2: music 02C0106 Music

I then added a new tenant group to use this music source with 'change tenant 2' and entered:

Tenant Description: Resurs Holding Music

Attendant Group: 1

Ext Alert Port (TAAS):

Night Destination:

Music Source: 2

Attendant Vectoring VDN: 2995

Then i add a new VDN to use this tenant group with 'add vdn 4051' and entered:

Extension: 4051
Name: Music
Vector Number: 599
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 4
TN: 2
Measured: none


VDN of Origin Annc. Extension:
1st Skill:
2nd Skill:
3rd Skill:

Vector 559:

Number: 599 Name: Music
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? n
01 wait-time 1 hrs hearing music
02 stop

COR 4: (if that's of any help)

COR Number: 4
COR Description: Normal User

FRL: 4 APLT? y
Can Be Service Observed? y Calling Party Restriction: all-toll
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? y
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Unrestricted Call List: 6
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? y
Can Use Directed Call Pickup? y
Group Controlled Restriction: inactive
MF Incoming Call Trace? n
Brazil Collect Call Blocking? n
Block Transfer Display? n
Block Enhanced Conference/Transfer Displays? y
Remote Logout of Agent? y


Station Lock COR: 4
Outgoing Trunk Disconnect Timer (minutes):
CALLING PERMISSION (Enter "y" to grant permission to call specified COR)

0? y 12? y 24? y 36? y 48? y 60? y 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? y 62? y 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? y 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? y 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? y 33? y 45? y 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y
SERVICE OBSERVING PERMISSIONS
(Enter "y" to grant permission to service observe the specified COR)
0? y 12? y 24? y 36? y 48? y 60? y 72? y 84? y
1? y 13? y 25? y 37? y 49? y 61? y 73? y 85? y
2? y 14? y 26? y 38? y 50? y 62? y 74? y 86? y
3? y 15? y 27? y 39? y 51? y 63? y 75? y 87? y
4? y 16? y 28? y 40? y 52? y 64? y 76? y 88? y
5? y 17? y 29? y 41? y 53? y 65? y 77? y 89? y
6? y 18? y 30? y 42? y 54? y 66? y 78? y 90? y
7? y 19? y 31? y 43? y 55? y 67? y 79? y 91? y
8? y 20? y 32? y 44? y 56? y 68? y 80? y 92? y
9? y 21? y 33? y 45? y 57? y 69? y 81? y 93? y
10? y 22? y 34? y 46? y 58? y 70? y 82? y 94? y
11? y 23? y 35? y 47? y 59? y 71? y 83? y 95? y

And my problem is of course that I can't hear any music when I call 4051, just silence.

I've probable missed something.

Thanks

Best regards,
Fredrik Poller

 

[koglass]

If you have more than one MOH source, as it sounds like you do, have you tried the new source on the old sources location to prove that works?

 

[Poller]

This is my first music source. Source# 1 is type "tone".

 

[Duaneness]

Have you checked the output volume of the ipod?

- Duaneness

 

[Poller]

Yepp, it's at maximum volume.

I'm starting to suspect the cables/adapter but I wanted my configuration checked before I got a new one.

 

[koglass]

Well then my next question is do you use Tennant Services? In the VDN you have the Tennant as 2

 

[1a22ip]

I have a extension (announcement) for Music on Hold connected something like yours. First the announcement is configured as below:

8 XXXXX aux-trk-m 7 1 Music_On_Hold b 01D1402
The XXXXX is the extension number assigned to the announcement.

Now I connected the what you call the thingy to a AUX trunk card 01D1402. Now in my vectors the statements are wait 120 sec hearing XXXXX.

Now my regular music is connected to AUX port 01D1401 for the general users. Music source XXXXX on AUX port 01D1402 are for the users of the call center. Works well.

Hope this helps
ED

1a2 to ip I seen it all

 

[Poller]

1a22ip:

Thanks. Since i use a regular card for analog stations i tried type analog and analog-fg (which gave me busy when dailing the announcement extension) and analog-m (witch was all silent).

I've never done this before and it feels like I'm throwing darts in the dark here.

appreciate all the help, thanks.

 

[steve1126]

Do you have any gateways or just cabinets?

 

[392]

I believe you'll find the iPod has such low driven audio that it will take a small amp to boost it to the level a "normal" source would have. The coupler will likewise remove volume, only slightly, but noticeably. If the iPod was turned up so loud as to finally reach a drivable level, it would be so distorted it wouldn't be viable any longer. Put a little PagePal 6 or similar between it and the coupler, turn the ipod up to no more than ~25% volume and adjust the final level with the amp controls.

 

[Poller]

steve1126:

I don't have any gateways on site. On site I have S8700 and cabinets.

392:

Yes, but I can't hear anything at all (using a regular computer now by the way).

 

[1a22ip]

I never heard of a Audio source using a analog card. I only know of Aux Trunk cards for audio sources.

Sorry
ED

1a2 to ip I seen it all

 

[sixty4]

At one of my sites we are using an analog port for an audio source. On page 1 of system-parameters features, there is a section to add the port location for the music source. Do you have the port location added in there?

 

[sixty4]

looking further, the above is only for systems with Tenant Partitioning disabled.

 

[Poller]

sixty4:

I have tenant partitioning enabled.