Hi-
We just setup an announcement in the system - added to the Vector Programming for our Individual Queue(HG=hunt group) - example:
NOTE:
This is a 1 to 1 setup - meaning "one" HG to "one" person/extension/station...we get to this point via the auto-attendant options and pressing a unique 4-digit collection of numbers that points to a VDN(Group number) for a customer at our company...
05 collect 1 digits after announcement 5050 ( this was the new Announcement - saying person's name)
06 goto step 9 if digits = 1 ( Press one in announcement to go to Person's VM - leave mesg)
07 stop
08 messaging split 99 for extension 6391 ( VM for that person, of course)
09 stop
---
Now, we need to know how to setup a HG that has "multiple" stations/people.
And we we are not sure how to setup a unique announcement for each person/station/extension?
We think of this as a "one" to "many" setup...
display hunt-group X Page 4 of 61
HUNT GROUP
Group Number: 9 Group Extension: 6959 Group Type: ucd-mia
Member Range Allowed: 1 - 1500 Administered Members (min/max): 1 /7
Total Administered Members: 6
GROUP MEMBER ASSIGNMENTS
Ext Name (24 characters) Ext Name (24 characters)
1: 1252 User, Deb
2: 1264 Bartles, Fred
3: 1219 Eckenstein, Earl
How can we setup a rolling or unconditional loop with each of our users stations where we use a personal(unique) announcement that plays before reaching each user's VM in the vector programming?
Somehow we have to loop the logic above for a bunch of users in a HG?
Not sure if a "goto step if unconditionally" or other logic can help...we need to hit all extensions/users - if one is busy or on a call - goto next extension/station.
Would we have to hard code each station/extension in the vector programming?
What if busy or unavail? Use a Coverage Path or ?
Thx.
-P
We just setup an announcement in the system - added to the Vector Programming for our Individual Queue(HG=hunt group) - example:
NOTE:
This is a 1 to 1 setup - meaning "one" HG to "one" person/extension/station...we get to this point via the auto-attendant options and pressing a unique 4-digit collection of numbers that points to a VDN(Group number) for a customer at our company...
05 collect 1 digits after announcement 5050 ( this was the new Announcement - saying person's name)
06 goto step 9 if digits = 1 ( Press one in announcement to go to Person's VM - leave mesg)
07 stop
08 messaging split 99 for extension 6391 ( VM for that person, of course)
09 stop
---
Now, we need to know how to setup a HG that has "multiple" stations/people.
And we we are not sure how to setup a unique announcement for each person/station/extension?
We think of this as a "one" to "many" setup...
display hunt-group X Page 4 of 61
HUNT GROUP
Group Number: 9 Group Extension: 6959 Group Type: ucd-mia
Member Range Allowed: 1 - 1500 Administered Members (min/max): 1 /7
Total Administered Members: 6
GROUP MEMBER ASSIGNMENTS
Ext Name (24 characters) Ext Name (24 characters)
1: 1252 User, Deb
2: 1264 Bartles, Fred
3: 1219 Eckenstein, Earl
How can we setup a rolling or unconditional loop with each of our users stations where we use a personal(unique) announcement that plays before reaching each user's VM in the vector programming?
Somehow we have to loop the logic above for a bunch of users in a HG?
Not sure if a "goto step if unconditionally" or other logic can help...we need to hit all extensions/users - if one is busy or on a call - goto next extension/station.
Would we have to hard code each station/extension in the vector programming?
What if busy or unavail? Use a Coverage Path or ?
Thx.
-P