Add an extension for information 1

[lyontl]

I need to add an extension in callPilot for information only.

Hello,

Hopefully this should be an easy one. We do not use call routing as we have a receptionist. So when you call you get a message that says to dial your extension if you know it or wait for the operator.

We would like to add to the message "press ### for retail calls" and when the person dials that number, they get a message, giving them instructions. However, we don't want it to be a mailbox, as noone will be monitoring it. It is for information purposes only.

Info:
BCM Rel. 3.7 Build 2.4f
CallPilot
Voice Mail Version: 37.00.87.22

Any assistance would be appreciated.

 

[curlycord]

When you create a mailbox the first choice states Subscriber, change it to Info.

Quote:
We do not use call routing as we have a receptionist. So when you call you get a message that says to dial your extension if you know it or wait for the operator.

I'm confused, if you dont use call routing (AA) then how is it pepople get a greeting?



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[lyontl]

Oops, I meant custom call routing.

 

[curlycord]

In that case you have 2 options.

"For company address and fax number press 7"
Creat path 7 and change it from menu to INFO and record message.

or if you plan to change it time to time:
Create Mailbox (i.e 500), select INFO.
Change Path 7 from Menu to LVMSG to mailbox 500.
To change the greeting F981/OTHER 500XXXX OK



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[lyontl]

For company address and fax number press 7"
Creat path 7 and change it from menu to INFO and record message.


That is what I want to do, but I haven't been able to figure it out yet. How is this done?

 

[lyontl]

Anyone?

 

[lyontl]

nevermind, I remembered! You have to create a ccr tree and then select the ccr tree in the greeting table setup. It stinks when you only access this stuff a couple of times a year.

Thanks curlycord for your assistance!