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Add 9+ ADI license to existing R10 PLDS system

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IPrick11

Programmer
Apr 18, 2013
61
US
We have a customer that had multiple projects going on at once. They were deploying 3rd party licenses on 9.0 and upgrading to R10. Unfortunately they ordered 3rd party R9 ADI licenses that were received after the R10 upgrade. So now we have system running R10 with PLDS licensing and we are unable to upload the R9 3rd party IP endpoint ADI licenses. Is there any way to convert these R9 ADI licenses to R10 PLDS?
 
Also, just to note, we do have a current IPOSS contract.
 
Our Distributor doesn't think its possible. Could you detail the process so I can follow up with them with some ammo?
 
I think it is possible as the licenses are bound to the same SD card, your distri must try harder or you call APAC for assistance referring to the IPOSS contract.
Just keep pushing until you have a clear statement from AVAYA, not from your distri.
 
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