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AD-64 on IPS 2000, await answer to external number fails

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donnyhk

Technical User
Aug 29, 2005
1
US
Help with await answer transfer to external line with more than 4 rings.

I am a new admin to PBX. I have a subscriber that wanted to transfer to his home phone on await answer with 8 rings. The problem is, it is working with 4 rings (default) or less. However, around 4 rings, it seem the IPS 2000 has a timer that takes it over and releases the call instead of coming back to VM. At that point his answer machines takes over at home (~10 rings). It seem like what ever ring value I have above 4 is being release around 20 seconds after the call is transferred. What PBX programming can I check?

It is a simple set-up with a couple of POT lines for outgoing to do the transfer.

Thanks in advance.
 
You could check command 41007. I may be wrong but i don't think the call will recall if it is set as a call forward.
 
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